Refund Policy

Organiser-Controlled Refunds

FlagOff.my is the registration platform only. Refund approval, refund amount, refund deadline, cancellation rules, postponement rules, and no-show rules are decided by the event organiser.

Event-Specific Refund Policy

Each event may have its own refund policy. Participants must read the event page, terms, waiver, and refund policy before registering and making payment.

Platform Does Not Hold Funds

Unless stated otherwise, participant payments are made directly to the organiser's selected bank account, DuitNow QR, or payment gateway. FlagOff.my does not hold participant funds and cannot automatically refund payments made directly to the organiser.

No Refund Situations

Depending on the event organiser's rules, refunds may not be available for participant cancellation, no-show, late arrival, failure to follow event rules, incomplete registration information, rejected participation due to safety or eligibility reasons, or weather/route changes where the event still proceeds.

Cancellation or Postponement

If an event is cancelled or postponed, the event organiser is responsible for communicating refund, transfer, credit, or replacement arrangements to participants.

Refund Request Process

Participants should contact the event organiser using the contact details or WhatsApp button provided on the event page or participant status page. Please include registration number, invoice number, name, payment method, and reason for refund request.

Payment Gateway Fees

If a payment gateway is used, gateway fees, bank charges, or processing fees may be non-refundable depending on the gateway or organiser policy.

Disputes

Refund disputes are handled between participant and event organiser. FlagOff.my may assist with platform records such as registration, invoice, payment proof, and receipt history where available.

Contact

For platform-related support: WhatsApp 012-281 4215 / Email contact@flagoff.my