Organiser Terms

Organiser Responsibility

The event organiser is responsible for event details, pricing, packages, payment collection, payment verification, refunds, cancellation, postponement, participant communication, permits, insurance, safety, route, venue, event-day operation, WhatsApp group management, and compliance with applicable rules or laws.

Accurate Event Information

Organisers must ensure all event information is accurate, including date, time, location, price, packages, itinerary, terms, refund policy, waiver, safety rules, organiser contact, bank details, QR code, and payment gateway settings.

Payment Settings

Organisers are responsible for entering correct bank account details, DuitNow QR image, payment instruction, payment gateway keys, and callback/return URLs where applicable. FlagOff.my is not responsible for payments sent to incorrect organiser-provided details.

Payment Verification

For manual bank transfer and QR payment, organisers or assigned Event Admins must verify payment proof carefully before approving payment and generating receipts.

Participant Data

Organisers must use participant data only for event-related purposes, payment verification, invoice/receipt records, event communication, safety, reporting, and event operation. Organisers must not misuse, sell, or expose participant data.

Event Safety

For outdoor, motorsport, off-road, enduro, adventure, fun ride, race, or high-risk activities, organisers must provide suitable safety rules, rider instructions, waiver wording, emergency contact process, and event-day safety management.

Refunds and Cancellation

Organisers are responsible for setting and communicating refund, cancellation, postponement, and no-show policies clearly before accepting registrations.

Admin Access

Organiser admin accounts must be used only by authorised persons. Organisers must protect login credentials and immediately disable access for staff who no longer manage the event.

Prohibited Events or Content

Organisers must not use FlagOff.my for illegal events, misleading events, fraudulent payment collection, harmful content, spam, abuse, or any activity that may damage the platform or public trust.

Platform Support

FlagOff.my may assist with technical platform issues, but does not become the event organiser, payment holder, insurer, safety manager, or refund authority unless separately agreed in writing.

Suspension

FlagOff.my may suspend or hide events that appear fraudulent, unsafe, misleading, abusive, illegal, or harmful to users or the platform.

Contact

For organiser support: WhatsApp 012-281 4215 / Email contact@flagoff.my